Terms and Conditions
These Terms and Conditions govern your use of the ELDEB Fitness application, website, administrative interfaces, and related digital services.
1. Acceptance and Use
By creating an account, accepting the terms, purchasing a subscription, or using any part of the Service, you expressly agree to these Terms and the Privacy Policy presented to you at the time of acceptance. If you do not agree, you must not register, purchase, or use the Service.
2. Nature and Limits of the Service
ELDEB Fitness is a digital platform for organizing and delivering fitness and nutrition programs, tracking progress, and managing subscriptions. It may include recorded content, non-real-time communication, and automated tools. The Service is not a hospital, clinic, medical center, emergency service, or a means of direct supervision during exercise. No specific result in weight loss or gain, muscle building, or performance improvement is guaranteed.
3. Eligibility and Account
The Service is currently intended only for persons aged 18 or older who have legal capacity to contract. Users must provide accurate, complete, and current information. Impersonation, creating accounts in another person’s name, creating multiple accounts to bypass restrictions or offers, and using payment details without authorization are prohibited. An account is personal and may not be sold, rented, lent, transferred, or assigned.
4. Account Security
You must keep passwords and verification codes confidential, secure your device, and promptly report suspected account compromise, device loss, or unauthorized use. The Service may terminate sessions, require a password reset, or apply additional verification to protect the account.
5. Limited License and Permitted Use
For the duration of a valid subscription, you receive a personal, limited, revocable, non-exclusive, non-transferable, non-sublicensable license to access the Service and its content for personal, non-commercial purposes only. Ownership is not transferred to you.
6. User Obligations and User Content
You must use the Service lawfully and follow the technical and health instructions displayed in the application. You must not abuse, threaten, harass, transmit unlawful or harmful content, disrupt the Service, flood it with requests, test vulnerabilities without written authorization, collect other users’ data, access their accounts or messages, use the Service for commercial promotion, or resell or redistribute plans.
Where uploads are permitted, you retain rights in content you own and grant the Service a limited license only as necessary to host, process, display, deliver the program, provide support, and protect the system. You represent that uploaded content belongs to you or that you have the right to use it and that it does not violate another person’s privacy or rights.
7. Communications and Third-Party Services
Operational notifications may concern the account, payments, security, plan updates, and maintenance. Marketing communications are subject to separate consent where required by law and must include an easy unsubscribe method. The Service may rely on app stores, payment gateways, hosting, notifications, analytics, and artificial intelligence providers.
8. Subscriptions, Payments, Renewals, and Refunds
Before purchase, the checkout screen should state the plan name, duration, price, taxes, features, limitations, access start date, and whether automatic renewal applies. The information displayed at purchase forms part of the contract. Automatic renewal applies only where clearly disclosed and accepted before purchase. For digital content made available immediately, amounts are generally non-refundable after service delivery begins, except where the law requires a refund or in cases such as unauthorized charges, failure to activate or provide the service, a material continuing defect, or a fundamental breach by the Service. Legitimate disputes over unauthorized transactions or incorrect charges remain permitted. Fraudulent or knowingly false chargebacks are prohibited.
9. Promotional Points and Codes
Points and cashback are virtual promotional benefits, not money, deposits, or independent payment instruments, and are not redeemable for cash unless an offer expressly states otherwise. Promotional codes are subject to their published terms, duration, plan restrictions, and usage limits and may not be sold, fraudulently generated, or improperly traded.
10. Health, Fitness, Nutrition, and Emergency Disclaimer
Fitness and nutrition content is general or personalized guidance based on information supplied by the user, but is not diagnosis, treatment, a prescription, or a substitute for a physician, dietitian, physical therapist, or emergency care. Use of the Service does not create a doctor-patient relationship. Users should consult an appropriate physician before starting or changing an exercise or nutrition program, especially where chronic disease, injury, prior surgery, pregnancy or breastfeeding, eating disorders, continuing medication, pain, dizziness, shortness of breath, or relevant family history is involved.
Stop exercise immediately in the event of acute pain, dizziness, fainting, unusual shortness of breath, severe palpitations, or other concerning symptoms, and seek urgent medical assistance when needed. The Service is not an emergency channel and messages are not monitored continuously.
11. AI Food Analysis
The food-analysis feature may use computer vision and automated models to estimate food type, quantity, calories, and nutrients from an image or description. Results are estimates for guidance, not laboratory measurements or medical diagnoses. Accuracy may be affected by image quality, lighting, angle, portion size, hidden ingredients, oils, sauces, cooking methods, recipe differences, and databases. Do not make medical decisions, change medication, insulin doses, or treatment based solely on automated estimates.
12. Intellectual Property and Technical Protection
All rights in the Service, content, design, trademarks, databases, software, plans, and training materials are owned by the Service or licensed to it. You may not use the ELDEB Fitness name, logos, or coach images to imply sponsorship or endorsement without written permission. Prohibited activities include unauthorized copying or recording, downloading content through unofficial means, copying or selling plans, removing watermarks or rights information, sharing accounts or content with groups or venues, using content to train AI models or create competing products without express permission, reverse engineering, extracting protected APIs or files, bypassing authentication or connection encryption, or conducting penetration testing without written authorization.
13. Availability, Suspension, Termination, and Liability
The Service aims for stable availability but does not guarantee uninterrupted operation due to maintenance, app-store changes, internet outages, provider faults, attacks, or force majeure. Reasonable steps will be taken to reduce disruption and restore service. Accounts may be temporarily suspended where there is reasonable suspicion of compromise, account sharing, unlawful payment, leakage, risk to users or the system, or a competent authority request. Serious proven violations may lead to immediate termination; minor violations may receive a warning and reasonable opportunity to correct. A good-faith complaint, truthful negative review, or regulatory complaint is not by itself grounds for a ban.
The Service is provided according to the level and description disclosed, without guarantees of specific physical outcomes. To the maximum extent permitted by law, the Service is not liable for indirect or consequential damages, lost profits, or lost business opportunities that were not reasonably foreseeable. For ordinary contractual claims that can be quantified, aggregate liability may not exceed the amount paid for the disputed subscription during the six months preceding the event, unless applicable law provides otherwise or prohibits the limitation. These limitations do not exclude mandatory consumer rights or liability that cannot lawfully be excluded.
14. Complaints, Disputes, Governing Law, and Amendments
Complaints should include the account number, transaction date, and a description of the issue and should not include passwords or card details. The parties will seek an amicable resolution within 30 days of written notice, without preventing urgent action where necessary to protect rights or prevent leakage or fraud.
These Terms are governed by the laws of the Arab Republic of Egypt, and disputes are subject to the competent Egyptian courts, subject to mandatory consumer and jurisdiction rules. The Terms may be amended for legal, security, or operational reasons. Material changes should be communicated before taking effect, and a new consent should be obtained where legally required. If a provision is unenforceable, it should be interpreted or replaced to preserve its lawful purpose without affecting the remaining provisions. The Arabic version is the reference in case of conflict with a translation, unless applicable law requires otherwise.